How We Work

How We Work

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How We Work

At Obsidian Homecare, we believe expert, compassionate care starts with a well-structured approach. Our process ensures every client receives tailored, high-quality support that meets their individual needs and preferences.

Our Step-by-Step Process

Step 1: Initial Contact

Your first step is a simple conversation with one of our friendly care consultants. We take the time to understand your needs, answer your questions, and explore the best Shape of Care for your loved one.

  • No obligation, just guidance and support

  • Explore your options in a pressure-free way

  • Get expert insights on funding and care solutions

Step 2: Nurse Assessment

If Obsidian feels like the right fit, we arrange a nurse-led care assessment at a time that suits you. Our experienced nurses visit your home to assess health, environment, risks, preferences, and goals, ensuring a holistic approach to care.

  • Conducted at home or via video call

  • A comprehensive look at needs, from medical to emotional support

  • Helps us design a care plan that truly fits your lifestyle

Step 3: Care Plan Design

Following the assessment, we create a tailored care plan based on our Five Shapes of Care framework. This ensures care is built around you or your loved one’s needs, routines, and long-term goals.

  • Personalised to your unique requirements

  • Incorporates one or multiple Shapes of Care

  • Transparent pricing and funding guidance

Step 4: Care Team Match

Once the care plan is in place, we carefully match you with the right caregiver or care team based on experience, skills, and personality fit. We understand that good care is built on trust and connection.

  • Carefully selected based on your needs

  • Matched for compatibility and continuity of care

  • Ongoing support and supervision to ensure quality

Step 5: Service Begins

With everything in place, care starts seamlessly. Your dedicated care team follows the agreed plan, ensuring support, routines, and tasks are delivered exactly as needed. We maintain regular communication to keep you informed and reassured.

  • A smooth transition into care

  • Support tailored to daily routines and needs

  • Dedicated care coordinators overseeing your journey

Step 6: Ongoing Reviews

Care needs evolve, and so does our approach. We conduct regular check-ins and formal reviews to ensure care remains aligned with your loved one’s changing needs.

  • Regular feedback and reassessment

  • Adjustments to care as required

  • A proactive approach to well-being

Why Choose Us?

  • Professionally qualified, vetted, and trained carers & nurses.

  • A flexible and responsive approach to changing care needs.

  • A commitment to dignity, independence, and compassionate care.

  • Open communication with families and healthcare providers.

  • A focus on not just care, but quality of life.

Contact Us

If you or a loved one require homecare services, or if you're interested in joining our team, get in touch today. Let Obsidian Homecare provide the care and support you deserve.