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Quality & Compliance
Safeguarding & Client Rights
Training & Development for Our Professionals
Policies & Regulatory Compliance
Continuous Improvement
Quality & Compliance
Raising the Standard: Excellence in Care, Built on Quality & Compliance
At Obsidian Homecare, quality care isn't just about meeting minimum standards; it's about providing care that truly enhances the lives of our clients. We aim to deliver compassionate, client-focused services that align with the highest standards in the homecare industry. We take every step to ensure the safety, comfort, and overall well-being of those we care for by adhering to best practices and the evolving regulations that guide healthcare in Ireland. Our care philosophy is built on respect, trust, and dignity, ensuring that all our clients feel heard, valued, and cared for.
Our Commitment to HIQA Standards
At Obsidian Homecare, we are dedicated to providing safe, high-quality, and person-centred care. We strictly adhere to the Health Information and Quality Authority (HIQA) guidelines, ensuring that every aspect of our service meets the highest standards of care, safety, and professionalism.
How We Meet HIQA Standards
✓ Person-Centred Care: We tailor support to each client’s needs, always respecting their dignity and independence.
✓ Medication Management: We follow strict protocols to ensure safe, accurate medication administration.
✓ Infection Control: We maintain high hygiene standards to protect both clients and carers.
✓ Family Involvement: We keep families informed and involved in care planning and decisions.
✓ Highly Trained & Vetted Carers: Our team is Garda vetted, professionally trained, and continuously upskilled.
✓ Risk Assessments: We assess risks before care begins to ensure a safe home environment.
✓ Quality Monitoring: We conduct regular audits to meet and exceed HIQA’s standards.
Why HIQA Compliance Matters
✓ A Safer Homecare Experience
✓ Higher-Quality, Regulated Care
✓ Peace of Mind for Clients & Families
✓ Continuous Improvements in Service Delivery
What HIQA Standards Mean for You
Choosing a HIQA-compliant provider means choosing trusted, transparent, and accountable care. At Obsidian Homecare, our commitment to these national standards isn’t just about ticking boxes — it’s about delivering care you can rely on.
By aligning our services with HIQA’s framework, we ensure that every client receives safe, respectful, and effective support, guided by best practices and ongoing evaluation. From how we manage risk to how we communicate with families, HIQA standards help us deliver the level of excellence our clients deserve — every moment, every time.
Staying Ahead of Standards
HIQA standards evolve — and so do we. At Obsidian Homecare, we don’t just meet minimum requirements; we actively stay ahead by regularly updating our policies, training, and care practices in line with the latest guidance.
Our internal quality team monitors regulatory updates, supports staff with ongoing education, and ensures that every part of our service reflects current best practices. This forward-thinking approach means clients and families can trust that our care is not only compliant but continually improving.
“At Obsidian Homecare, we don’t just meet standards—we exceed them. Our commitment to quality, safety, & person-centred care ensures the best possible homecare experience for you and your loved ones.”
— Obsidian Homecare
Quality Assurance & Continuous Improvement
Our commitment to quality assurance goes beyond initial assessments. We believe that continuous improvement is necessary to provide the highest standards of care. Our approach to quality assurance includes:
✓ Routine Internal Audits & Inspections
Regular assessments allow us to identify any gaps in service delivery and address them promptly. We assess various aspects such as client satisfaction, care plan accuracy, and adherence to health & safety protocols.
✓ Client Satisfaction Surveys
After every service, we actively seek feedback from clients and their families to ensure we meet their expectations. This feedback is used to refine our services and adapt to the changing needs of our clients.
✓ Complaints & Grievances Handling
We maintain an accessible and transparent process for clients and families to raise any concerns. Every issue is taken seriously, investigated thoroughly, and resolved in a timely manner.
✓ Training & Professional Development
Our Carers are encouraged to engage in ongoing training to stay current with best practices in care delivery, ensuring that they can provide the most up-to-date and effective services possible.
Regulatory Compliance
Our care services are in full compliance with Irish laws and regulations governing the healthcare sector, including:
✓ Health Act 2007
This provides the legislative framework for the regulation of health and social services in Ireland, ensuring safe, high-quality care.
✓ The Disability Act 2005
We follow these regulations to provide care for individuals with disabilities, promoting their rights to participate fully in society and receive care tailored to their needs.
✓ The Assisted Decision-Making (capacity) Act 2015
This ensures that we support individuals in making their own decisions whenever possible and provide appropriate support when capacity is limited.